Get in Touch

📧 Email Us

Email: support@momandzoey.com

Response time: Within 24 hours

🏢 Business Information

Merchant Legal Entity Name: BEYOND PERFECTION

Registered Address: Chandigarh, India

💚 Our Commitment: Every inquiry is important to us. We read and respond to every message personally.

How Can We Help?

📏 Size & Fit

  • Size guide questions
  • Finding the right fit
  • Garment measurements

📦 Orders & Shipping

  • Order status
  • Shipping timeline
  • Delivery concerns

🔄 Returns & Exchanges

  • Size exchanges
  • Defective items
  • Return process

🌿 Product Information

  • Fabric details
  • Care instructions
  • Certifications

💳 Payment & Billing

  • Payment methods
  • Invoice requests
  • Billing questions

💬 General Inquiries

  • Brand questions
  • Collaboration inquiries
  • Feedback & suggestions

Our Contact Policy

⏱️ Response Times

  • Standard Inquiries: Within 24 hours (Monday-Saturday)
  • Urgent Order Issues: Priority response within 12 hours
  • Weekend & Holidays: Responses will be sent on the next business day
  • Complex Questions: May require additional time for thorough research; we'll acknowledge receipt within 24 hours

📋 What to Include in Your Message

To help us assist you faster, please include:

  • Order Number: If your inquiry is about a specific order
  • Product Details: Item name, size, or SKU when asking about products
  • Clear Description: Detailed explanation of your question or concern
  • Photos: If applicable (defects, fit issues, etc.), attach clear photos

🔒 Privacy & Data Protection

  • All communication is handled confidentially
  • Personal information shared via email is used solely to respond to your inquiry
  • We do not share your contact information with third parties
  • Email correspondence may be retained for customer service records

✉️ Email Guidelines

  • Please use a valid email address so we can respond to you
  • Check your spam/junk folder if you don't receive a response within 24 hours
  • Add support@momandzoey.com to your contacts to ensure our emails reach you
  • We communicate in English and Hindi

Quick Answers

Before contacting us, you might find answers to common questions here:

💚 We Value Your Feedback

Your experience matters to us. Whether it's a suggestion, compliment, or concern, we want to hear from you. Every message helps us improve and serve you better.

At Mom & Zoey, we believe in building relationships, not just transactions.

Email Us Now

Customer Service Hours: Monday - Saturday, 10:00 AM - 6:00 PM IST
We're closed on Sundays and national holidays